This customer case study describes how a global manufacturer with 150 sites used Safous to simplify and secure access to the factory floor for employees, third-party contractors and OEM vendors. It is for IT and OT security teams managing remote maintenance and support access to production machines, and it covers the challenge, the solution and the results.
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Challenge
- Reaching one machine over RDP took seven logins: a VPN, organisation and vendor portals, then RDS and RDP.
- Access was complex for users and administrators alike; on the admin side, granting access meant excessive ticketing.
- Files had to move securely inside the OT environment.
- An OEM vendor needed emergency fix access.
Solution
- Engineers sign in once to Safous and reach the machine, with nothing to install on their devices.
- Employees, third-party contractors and OEM vendors all reach the factory floor through Safous.
- ICAP file scanning is integrated into the Safous access policy.
- OEM vendors can support the plants remotely, quickly and securely.
Results
- Simple, secure, agentless access for all user types.
- ICAP file scanning built into the access policy.
- Fast and secure remote OEM support.
- No change to the existing network topology, and live in under 90 days.
Frequently Asked Questions
Why did the manufacturer adopt Safous?
It needed to simplify and secure third-party access to the factory floor. Engineers faced seven logins to reach one machine over RDP, and an OEM vendor needed emergency fix access.
How long did deployment take?
Safous was deployed in under 90 days, with no change to the existing network topology.
Learn more: Privileged remote access guide, Safous Privileged Remote Access at a glance.
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