This customer case study describes how a global automotive manufacturer with more than 10 production sites transformed remote access for its OT environments with Safous. It is for IT and OT security teams that need to enable digitalization while keeping vendor access to production systems under control, and it covers the challenge, the solution and the results.
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Challenge
- Legacy IT remote access tools were incompatible with OT systems.
- Remote connections lacked visibility and governance.
- Installing agents on OT assets was not viable.
Solution
- Safous replaced VPN-based remote access with clientless, Zero Trust access to OT systems.
- Vendors have clientless access, with no agent installed on OT assets.
- Remote access is governed and fully auditable.
Results
- A simpler architecture, with VPN complexity removed.
- Full audit control with clientless, Zero Trust access.
- Faster, safer vendor access that improves productivity.
- Stronger alignment between IT security and manufacturing.
Frequently Asked Questions
Why did the manufacturer adopt Safous?
It needed to transform remote access for OT to support digitalization while minimizing cyber risk. Legacy IT tools did not fit OT systems, and agents could not be installed on OT assets.
What changed for vendors?
Vendor access became faster and safer: vendors connect clientless through Safous, and every connection is under audit control.
Learn more: Privileged remote access guide, Safous Privileged Remote Access at a glance.
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