This customer case study describes how an Indonesian maritime provider used Safous to secure privileged remote operation of its maritime facilities. Its operating footprint includes 100+ lighthouses, 100+ offshore plants and 500+ port operation facilities. It is for IT and OT teams maintaining remote, hard-to-reach sites, and it covers the challenge, the solution and the result.
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Challenge
- Maintaining port facilities, lighthouses and offshore plants was difficult.
- The traditional remote access solution was vulnerable to cyberattack.
Solution
- The operation center reaches remote maritime facility systems through Safous for remote maintenance, including over Starlink satellite links.
- Central systems in the data center, including CCTV and IoT data, are also accessed through Safous.
Result
- Secure and stable remote maintenance access to port facilities, lighthouses and offshore plants.
Frequently Asked Questions
Why did the maritime provider adopt Safous?
Its remote facilities were difficult to maintain, and its traditional remote access solution was vulnerable to cyberattack.
Which sites does Safous cover?
Safous provides remote maintenance access to port facilities, lighthouses and offshore plants, and to central systems in the provider's data center.
Learn more: Privileged remote access guide, Safous Privileged Remote Access at a glance.
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